Privacy Policy

Brightside Statement of Values

Brightside Relocation promotes an environment that maintains clarity by being fair, open and consistent. To provide the best service possible, Brightside Relocation is open to change and eager to constantly improve by being rigorous, diligent and be great problem solvers. In order to continue being recognized as a leader, Brightside Relocation must be progressive by being adaptive, flexible and pro-active. Brightside Relocation values inclusivity by being respectful, approachable and compassionate.

Policy

Brightside Relocation Services (“Brightside Relocation”) is committed to protecting the personal information of all tenants in compliance with British Columbia’s Personal Information Protection Act (“PIPA”). The Privacy Policy (the “Policy”) outlines how Brightside will inform clients (the “clients”) of how and why we collect, use and disclose their personal information, obtaining their consent where required, and handling their personal information in a manner that a reasonable person would consider appropriate in the circumstances. As employees of Brightside Relocation, we are committed to ensuring the confidentiality and security of our clients’ personal information and allowing them to request access to, and correction of, their personal information.

 

I. TERMS

 

A. Personal Information
Information concerning an identifiable individual (this does not include contact information).

B. Contact Information
Information that would enable an individual to be contacted at a place of business and includes name, position or title, business telephone number, business address, business email or business fax number. Note: Contact information is not covered by this policy or by PIPA.

C. Privacy Officer
The individual designated responsibility for ensuring that Brightside Relocation complies with this policy and PIPA.

 

II. OPERATIONAL MATTERS

 

A. Collecting Personal Information
i) Brightside Relocation will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

ii) Only client information that is necessary to fulfill the following will be collected:

To verify identity
To communicate with clients
To identify client communication preferences
To collect any related payments
To deliver requested services
To allow the use of video surveillance to ensure the safety of client and guests
To respond to emergencies
To meet regulatory requirements

iii) Personal information that is collected may include:

Name, address, email, telephone numbers
Banking information

B. Consent
i) Brightside Relocation will obtain client consent to collect, use or disclose personal information.

ii) Consent can be provided by filling in a form supplied by Brightside Relocation or be implied where the purpose for collecting, using or disclosing personal information would be considered obvious and the client voluntarily provides personal information for that purpose.

iii) Consent may be implied where a client is given notice and a reasonable opportunity to opt out of his or her personal information being used for email notices and the client does not opt out.

iv) Subject to certain exceptions (i.e. the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation) clients can withhold or withdraw their consent for Brightside Relocation to use their personal information in certain ways. A client’s decision to withhold or withdraw their consent to certain uses of personal information may restrict Brightside Relocation’s ability to provide a particular service or document.

v) Brightside Relocation may collect, use or disclose personal information without the client’s knowledge or consent in the following limited circumstances:

When the collection, use or disclosure of personal information is permitted or required by law
In an emergency that threatens an individual’s life, health or personal security
When personal information is available from a public source (i.e. telephone listing)
When Brightside Relocation requires legal advice
For the purposes of collecting a debt
To investigate an anticipated breach of an agreement or a contravention of law
When requested by law enforcement agencies

C. Using and Disclosing Personal Information
i) Brightside Relocation will only use or disclose a client’s personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes, such as:

To fulfill any rights or obligations as permitted by the Residential Tenancy Act
To conduct client surveys to enhance the provision of Brightside Relocation ’s services
To contact clients directly regarding information, meetings and services that may be of interest

ii) Video camera footage may be provided to law enforcement officials.

iii) Brightside Relocation will not use or disclose client personal information for any addition purposes unless consent is obtained from the tenant.

iv) Brightside Relocation will not sell tenant lists or personal information to other persons or organizations.

D. Retaining Personal Information
i) If Brightside Relocation uses tenant personal information to make a decision that directly affects the client, that personal information will be retained for at least one year so that the client has reasonable opportunity to request access to it.

ii) Subject to D(i) Brightside Relocation will retain client personal information only as long as is deemed necessary to fulfill the identified purposes or a legal or business purpose.

E. Ensuring Accuracy of Personal Information
i) Brightside Relocation will make reasonable effort to ensure that client personal information is accurate and complete when it may be used to make a decision about the client or be disclosed to another organization.

ii) Clients may request correction of their personal information to ensure accuracy and completeness. The request must be made in writing and provide sufficient details to identify the personal information and the correction being requested. Any request to correct personal information will be forwarded in writing to Brightside.

iii) If personal information is inaccurate or incomplete, Brightside Relocation will correct the information as required and send it to any organization to which Brightside Relocation had disclosed said information.

F. Securing Personal Information
i) Brightside Relocation is committed to ensuring the security of client confidential information and to protect it from unauthorized access, collection, use, disclosure, duplication, modification, disposal or other risks that may arise.

ii) The following security measures will be followed to ensure that client personal information is protected:

Locking filing cabinets
Physically securing offices where personal information is stored
Using user ID and passwords for email accounts Passwords must consist of a minimum of 8 characters, and to include at least one capital letter and number or other character.
Restricting access to personal information as appropriate i.e. Only those that need to know will be given access
Contractors must agree, in writing, to secure and not share confidential information belonging to Brightside Relocation. (RFPs will include a request for information on what contractors have in place to ensure confidentiality of client information.)
iii) Video camera receiver is located with the service provider or in any other designated area in a locked room with limited and controlled access.

iv) Appropriate security measures will be used when destroying clients’ personal information i.e. shredding documents and deleting electronically stored information.

v) Brightside will review and update security procedures at a minimum of every 2 years, as technology changes, to ensure ongoing protection of personal information.

vi) The retention and disposition of confidential documents is covered in detail in the Records Retention and Disposition Policy.

G. Providing Client Access to Personal Information
i) Clients have the right to access their personal information subject to the following exceptions:

Solicitor client privilege
When disclosure would reveal personal information about another individual
When there are health and safety concerns

ii) Any request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

iii) Any request to access personal information should be forwarded to the Privacy Officer.

iv) Upon request, Brightside will inform clients as to how their personal information will be used and to whom it has been disclosed.

v) If a request is denied in full or part, the client will be notified in writing, providing the reasons for refusal and any recourse that may be available.

H. Questions and Complaints and the Role of the Privacy Officer
i) The Privacy officer is responsible for ensuring Brightside’s compliance with the Policy and the PIPA.

ii) The CEO shall be the designated Privacy Officer.

iii) Tenants should direct any complaints, concerns or questions regarding Brightside’s compliance in writing to the Privacy Officer. If the Privacy Officer or a designated replacement is for any reason unable to resolve the concern, the client may also write to the Information and Privacy Commissioner of BC.

iv) Emails to the Privacy Officer can be sent to PO@brightsidehomes.ca. Communications can also be mailed to the Privacy Officer c/o the Brightside Relocation office at #300 – 905 West Pender, Vancouver, BC V6C 1L6.

v) It is contrary to Brightside Relocation’s values for anyone to take action against an employee or Director who in good faith reports an ethics violation, or a suspected violation of law, such as a complaint of discrimination, suspected fraud, or suspected violation of any regulation governing the operations of Brightside Relocation.

 

Page updated July 7th, 2026